Ex Memo Essay

emergence Improvement on written refusals I am writing today to provide all employees with some profitable tips on how to compose a customer refusal earn. While the example letter to Mr. Largo is factual, there are some things that could be presented much better. first appearance of facts could determine if we are able to retain customers and reflect the credibility of the comp both. near key elements that I want to focus on are stair Punctuation and Grammar Professionalism The best way to begin a refusal is by oscilloscope an apologetic tone. You do not want to point blame at the customer, even if you feel they are wrong. Show empathy, and see if you can athletic supporter them in anyway possible. Remember when writing a refusal all thats representing our company are the words on the page so we moldiness use correct grammar and punctuation. Thank you for your attention and your time.I encourage our discussion section to utilize these factors when writing a refusal letter. I want all refusals emailed to me, in advance mailing them. If there are any questions, problems or concerns you can moot me by email (twhitmoremainappliance. com). MAIN STREET APPLIANCES 576 important alley Gainesville, FL 33312 To tail end Largo From John Wright, Customer Relations Supervisor Date July 20, 2009 Subject$50 discount coupon Dear Mr. Largo, We apologize for not existence able to grant your request for a replacement refrigerator.Main Street Appliances values you as a preferred customer, and would like to offer you a $50 discount voucher, to put towards a new refrigerator, with a 1year warranty. The voucher can only be used at the local Main Street location and expires on August 17, 2009. We apologize, again, for any inconvenience this trim down may have caused. In the event that we may be of any further assistance, please call our customer service hotline (800-MAIN-STREET ext. 112) or by email (twhitmoremainappliance. com). Sincerely, John Wright Customer Serv ice